Privacy Policy

Your Privacy

Your privacy is highly important to Whalestack LLC (Whalestack). Whalestack is committed to respecting your privacy and keeping your personal data and communication data confidential.

This website and it's services are a product of Whalestack, which is incorporated under the laws of Poland with company number 0000970546 and Virtual Asset Service Provider number RDWW-311, having their registered office at 54 Jedności Street, 65-018 Zielona Góra, Poland. Whalestack are collecting and processing your personal information under this Privacy Statement.

The means of this Privacy Statement are to assist you in understanding how Whalestack safeguards the information you provide in using Whalestack services.

What is Whalestack and what services does it offer?

Whalestack is a cryptocurrency payment gateway based on the open-source Stellar Network (www.stellar.org). It is accessible through www.whalestack.com and developer APIs.

What information does Whalestack collect?

Whalestack may gather and process information about you, including (but not limited to) information as follows:

• Identification data (e.g. name, address, phone number, email)
• Electronic identification data (e.g. IP addresses, time of login, cookies, name of internet service provider)
• Geographical information data (e.g. country and city from which you accessed our service)
• Profile information data (e.g. country of residence, any other information that you chose to make available to Whalestack)
• Payment and transaction information (e.g. crypto keys, transaction ids, account numbers)
• Survey results and information about your usage of Whalestack services
• Products or services ordered and delivered
• Correspondence between you and Whalestack
• KYC/AML verification documents (e.g. certificates of incorporaton, proof of address)

How does Whalestack use this information and for what purpose?

Whalestack primary purpose of collecting information is to provide you with an enjoyable, safe, smooth and individual experience using our services. Whalestack collects and processes, or has third parties acting on Whalestack's behalf collecting and processing, personal data relating to you as follows:

• provide you with customer support and troubleshoot problems
• inform you about maintenance work, service updates or service failures
• process transactions and send notices about your transactions.
• verify your identity
• customize, evaluate and improve our products
• enhance security, monitor and verify identity or service access, combat spam or other malware or security risks
• To resolve disputes, collect fees, and troubleshoot problems
• To comply with legal obligations
• protect your and Whalestack's interests, including in particular the enforcement of our Terms of Service and the fight against fraud

To whom does Whalestack transfer your personal information?

Except as stated below, Whalestack shall not sell, rent, trade or otherwise transfer any communication contents to any third party without your prior consent.

Whalestack may disclose personal information to meet legal requirements, to protect your and Whalestack's interests and to enforce our policies to protect anyone's rights, property or safety.

Some Whalestack products may be co-branded and offered by our partner companies. If you register at www.whalestack.com or with such a product, you agree to both the partner company and Whalestack to collect and use your personal data (as listed above).

In order to process payments your personal information may be passed to our payment providers.

Your information may be stored and processed in any country in which Whalestack maintains facilities. Whalestack reserves the right to transfer information outside of your country. By using Whalestack services you agree to any such transfer of information outside your country. Whalestack might sell or buy subdivisionary units. In such transactions as well as in the event that all of Whalestack' assets are acquired by a third party, personal information of Whalestack users will generally be one of the transferred business assets. Whalestack reserves the right to include your personal information in any transfer to a third party.

What are cookies and how does Whalestack use them?

Cookies are small pieces of information that Whalestack may store on your computer in order to help our applications to recognize you and apply your preferences. For example we might set a cookie with your time zone to in order to preset the user interface to that time zone the next time you visit our website.

Linked Websites and Third Party Applications

www.whalestack.com may contain links that will make you leave Whalestack's website to access another website. Linked websites are not under the control of Whalestack and it is possible that these websites have a different privacy policy. This privacy statement solely applies to personal information that is gathered on www.whalestack.com. Whalestack shall not have any responsibility for the contents of any other website than www.whalestack.com.

How does Whalestack protect your personal information?

Whalestack shall take appropriate organizational and technical measures to protect your personal data and traffic data under the relevant legislation. Your personal and traffic data is in some cases stored in an encrypted manner and only authorized employees have access to this data in order to be able to fulfil their given duties.

Can this privacy statement be modified?

Whalestack reserves the right to modify the contents of this Privacy Statement. Whalestack shall inform you about any such modifications on our websites. Changes shall be effective within 30 days of such publishing and after you agree to it.

Data Processing Regulation

Whalestack complies with EU GDPR requirements. The details of the Data Processing Agreement shall govern this Privacy Policy.

Last Revised: February 3rd, 2021